If your domain is registered with Krystal and you host your website here then this is likely the case. Your domain’s A record must be pointing to your Krystal hosting server. Option 1 - Use mail.yourdomain for incoming and outgoing mail server (IMAP Hostname and SMTP Hostname) e.g. Option 1 is preferred but does have some prerequisites. Still struggling? Refer to our Step-by-Step instructions.There are now two options for setting up your email client.To remove the account on a mobile device, go to Settings > VPN & Device Management> Email Settings > Remove Profile.If you receive a Token mismatch error, clear your browser cookies and cache, or view this page in an Incognito (Chrome) or alternative browser and try again.The mail account will be set up using IMAP and SSL/TLS.Your email address is now set up and it can be viewed in your email program. Under Profile Downloaded, click Install to install the mail profile.Select More for Your iPhone below your name on the top right-hand corner of the screen.If you are using an iPhone or iPad, continue with these steps: In the Email Settings box, you can view all your details and click Install.You can also find the configuration file in your Downloads folder. Go to System Preferences and select Profile.If you are using a Mac, continue with these steps: Use a password-sharing app or send it separately via WhatsApp. You will also need to send them the passcode copied. Note: If you are creating this configuration file on behalf of someone, insert their email address into the placeholder and click Send Configuration File. Then, click Download Configuration File.Next, click Download and paste the code you just copied into the placeholder.Copy the passcode – this will be used once-off to authenticate the configuration file (you don’t need to worry about remembering this code).Insert your name, email address, and email password into the Configuration Tool below.The profile will not download correctly in another browser.

If setting the account up on an iPad or an iPhone, open this page in your Safari browser. The easiest method is to open this webpage on the device that you would like to install the mail account.

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